Privacy Policy
We would like to thank you for visiting https://www.palmcityresidences.com (the "Website").
Privacy assurance
We are firmly committed to protecting your privacy and we will not collect any personal information about you as a visitor unless you provide it voluntarily. This privacy policy (the "Policy") is designed to tell you about our practices regarding collection, use, disclosure and transfer of personal information that (i) you may provide, or (ii) Palm City Limited from time to time ("we" or "us") may collect, via this Website or at our property.
Please read this Privacy Policy before using or submitting your information to us.
1 What is personal information?
1.1 This section of the Privacy Policy explains what "personal information" is.
1.2 Personal information is any information that can be used to identify you, such as your name, birth date, address, email address and telephone number ("Personal Information").
1.3 Other categories of Personal Information may include:
• Personal details: contact information (including mobile telephone numbers), passport information, visa information, gender, national identification information, disability information, information on your driving license, photographs, images
• Lease details: travel history, groups you are associated with when you stay at our complex, account applications, and other information related to your occupation, stay or visit with us
• Payment information: bank details and other payment information
2 Information collected
2.1 This section of the Privacy Policy explains how we collect your Personal Information.
2.2 Active information collection: We actively collect information from our guests and residents. Examples where we actively collect your information include when you provide us with Personal Information during registration and staying at our property (for example, when you complete our hard copy registration form when you register with us in person).
2.3 Other examples of where we actively collect your information include: (i) when you communicate your interest in booking a unit or other experience with us; and (ii) for rental enquiries and transactions.
2.4 Passive information collection: In some circumstances we may process information on the basis of (i) your related interactions with us (for example, the web page from which you navigated to the Website), or (ii) Personal Information that we have received or obtained from a third party (for example, publicly available information sources). In these circumstances, your Personal Information may be said to have been passively collected (that is, gathered without you actively providing the information).
2.5 An example of where your Personal Information may be passively collected is when you use the Website. Each time you use the Website, we will automatically collect the following information:
• details of your use of the Website including your user name, city, country, page views, searches, downloads (file names)
• technical information, including your device model, operating system of the machine running your web browser, type and version of your web browser, IP address, date and time when you accessed the Website
• web page download information
• general Website usage information
2.6 We value your safety and security. We may therefore record or capture images of our visitors and guests (including vehicles accessing our property) in public areas and certain location-based data (e.g. data from your entry passes). We may also process your Personal Information by using CCTV principally for the purposes of protecting you, our residents, other guests and our staff.
3 Purposes and use of information
3.1 This section of the Privacy Policy explains why we process, collect and use your Personal Information.
3.2 We may collect, process and otherwise use your Personal Information for purposes that are required by applicable law, regulation or other contracts or to allow us to fulfil our business needs and legal obligations. These purposes include:
• to administer, improve and develop the Website
• for administration and completion of bookings, reservations and registrations
• to manage our relationship with you and (if relevant) the organisation that you represent, including providing information regarding our products and services, customer service and facilities management services
• • to personalise your user experience (e.g. by tailoring the content delivered to you on our Website)
• for legal disputes, regulatory investigations and compliance purposes
• to assist us in providing the services you request at our property and to ensure we meet your needs while you are staying with us and/or to allow us to contact you in relation to matters that arise from your stay with us
3.3 We may rely on third party service providers to help deliver our goods and services to you, including when you visit our Website or our property. Sometimes we partner with other businesses to provide you with services and other products . We may need to share your Personal Information with our business partners in order to provide you with those services.
4 Cookies
4.1 The Website creates "cookies" when you visit it.
4.2 A cookie is a small piece of data that a website can send to your browser for storage (i.e. so it can later be read back from that browser). The purpose of cookies includes providing more tailored communications from websites.
4.3 Cookies may collect information (including Personal Information), such as user preferences, general usage information, membership information and unique identifiers. Cookies may in some circumstances also remain on your device after you leave the Website.
4.4 Your browser will return the cookie information only to the domain from where the cookie originated, i.e., the Website, and no other website can request this information. When you return to the Website, the cookie is sent back to the web server, along with your new request.
4.5 Your browser may provide settings where you can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it or reject the cookie altogether.
4.6 The Website uses cookies to keep track of your booking cart. We also use cookies to deliver content specific to your interests.
5 Disclosure of information
5.1 In some circumstances, we may need to process or disclose your Personal Information in connection with the purposes listed in this Privacy Policy (including those set out in section 3), or as otherwise permitted by law.
5.2 We may disclose your Personal Information:
(a) to our affiliates;
(b) to our agents, consultants and sub-contractors who assist us in running our property, and who are subject to appropriate security and confidentiality obligations;
(c) if the whole or a substantial part of our business is to be sold or integrated with another business, to our advisers and any prospective purchasers (and their advisers); and
(d) where we are under a duty to disclose or share your personal information in order to comply with any legal or regulatory obligation or request.
6 Links to other websites
6.1 This Privacy Policy applies to the Website and Personal Information that we collect when you visit or reside at our property. Our Website has a number of links or references to other websites, other agencies, local and international organisations.
6.2 It is important for you to note that upon linking to or visiting another website, you are no longer on our Website, and you become subject to the privacy policy (if any) of the new website. We do not control such websites and are not responsible for their data practices. This Privacy Policy does not apply to such third party websites.
7 Security
7.1 We will take appropriate measures to keep your information confidential and secure in accordance with our internal procedures covering the storage, access and disclosure of information.
7.2 Please note that messages you send to us by e-mail or via any internet connection may not be secure. If you choose to send any confidential information or Personal Information to us by such means you do so at your own risk with the knowledge that a third party may intercept this information. We are not responsible for the security or integrity of such information. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
8 Information about related persons
If you provide us with Personal Information about members of your family, friends, dependents, or other third parties (e.g. for the purposes of making a reservation), it is your responsibility to inform them of their rights in connection with this Privacy Policy with respect to such information. You may, for example, provide such individuals with a copy of this Privacy Policy for these purposes.
The collection of personal data relating to persons under the age of 16 years is not within our interests.
Should it come to our attention that such data has been passed to us without the approval of the parents or legal guardian, this data will be deleted immediately.
Thereby we are reliant on the parents or legal guardians providing us with the appropriate information.’
9 Retention of information
We intend to keep your Personal Information accurate and up-to-date. We will retain your data for no longer than required.
From time to time we may delete or anonymise your personal information if you have not stayed with us for a certain period of time.
10 Your rights
10.1 If any of the Personal Information that you have provided to us changes, please Contact Us and let us know the correct details.
10.2 Under applicable law, you have the right to:
• request a copy of the personal information about you that we hold
• request correction or deletion of Personal Information about you that is inaccurate
• withdraw any applicable consent for processing and transfer (subject to legal reporting requirements in the country where we operate)
• object to our using your personal information for marketing our services to you
• object to profiling and automated decision making
In some circumstances, you may also have a "data portability" right to require us to transfer your personal data to you or to a new service provider.
10.3 We will ask your consent if we intend to use your data for marketing purposes or if we intend to disclose your information to any third party for marketing purposes.
10.4 To exercise any of these rights at any time, please Contact Us .
11 Complaints
You can also raise complaints or concerns about our use or other processing of your Personal Information with the body regulating data protection in your country.
12 Changes to this Privacy Policy
12.1 If there are any changes to this Privacy Policy, we will replace this page with an updated version. The new terms may be displayed on-screen and you may be required to acknowledge that you have read them before you continue to use the Website.
12.2 It is therefore important that you check the "Privacy Policy" page when you access our Website so as to be aware of any changes which may occur from time to time.
13 Contact us
13.1 If you have any questions about this Privacy Policy or our data protection practices, please contact us at:
(a) email: info@palmcityresidences.com
(b) address: 22, Europa Centre, Floriana, FRN 1400, Malta
(c) telephone: +356 2551 4000
Last updated: 21 May 2018
Terms and Conditions
Booking Terms and Conditions
These terms and conditions define the rights and obligations that apply to you when you reserve accommodation from Palm City Ltd. (hereinafter The Company).
You (hereinafter Guest/Customer/You/Your) will be asked to confirm your acceptance of these terms and conditions when you make a reservation.
1. Reservation/s
To reserve accommodation please send an email to info@palmcityresidences.com.
You must be at least 18 years old to make a reservation. Anyone staying at our property under 18 must be accompanied by an adult. A valid ID may be requested on check-in.
You will need to provide your credit or debit card details to secure your reservation. The Company accepts Visa and MasterCard to secure a reservation.
Please check that the details of your reservation are complete and accurate before you confirm your reservation. We will not be liable for any delay or non-performance if you provide us with incorrect information.
We will confirm our acceptance of your reservation by sending you an email to the email address that you provide during the reservation process. The contract between us for the provision of your accommodation and any additional services added to your reservation will be formed when you receive this email confirmation from us.
You are solely responsible for your choice of services and the suitability of those services for your needs. We cannot be held responsible in this respect.
The Customer does not acquire the right to be provided with specific accommodation units, unless available and confirmed by the Company.
The Parties to the contract are the Company and the Customer. If a third party placed the order on behalf of the Customer, then that party shall be liable vis-à-vis the Company for all obligations arising from the accommodation contract as joint and several debtors together with the Customer, insofar as the Company has a corresponding statement by the third party.
2. Accommodation Rates
Rates are per accommodation unit, per day. This means that you are charged a full day irrespective of check-in or check-out time.
Food & beverage, housekeeping and telephony along with any other extras are not included in the accommodation rental price but you may be able to add them to your reservation during the booking process or they may be available to you during your stay.
3. Cancellation
Your right to cancel
Unless stated otherwise, accommodation bookings may be cancelled before 6pm local time – 24 Hours prior to arrival. If you cancel and have paid for the room in advance by debit/credit card, a full refund will be processed to the same debit/credit card used the next working day though it may take a few days for the funds to reach your account. A cancellation reference will be given and should be retained as proof of cancellation.
If you fail to inform us of cancellation by the due time, or if there is a ‘no show’ by the scheduled arrival date, you will be charged a cancellation charge equivalent to two days’ total accommodation per accommodation unit. A cancellation reference will be given and should be retained as proof of cancellation. Such cancellation charge is to compensate the Company for the late cancellation and is not for any service.
After the cancellation period, the whole reservation becomes fully non-refundable including any associated services and/or additional extras. Such cancellation charge is to compensate the Company for the late cancellation and is not for any service.
To the extent the Company and Customer agreed in writing upon a date for a cost-free cancellation of the contract, the Customer may cancel the contract up to that date without incurring payment or damage compensation claims by the Company. The Customer's right of cancellation shall expire if he does not exercise his cancellation right in writing vis-à-vis the hotel by the agreed date.
Reservations with prepayment cannot be changed and/or cancelled in any way, and sums paid in advance as a deposit are non-refunded and are non-transferable. Full payment will be taken at the time of booking. A cancellation reference will be given and should be retained as proof of cancellation.
Our right to cancel
Your breach,
We may cancel your reservation at any time with immediate effect by giving you written notice (which includes email) if:
- you do not pay us when you are required to do so; or
- you break the contract between us in any way.
If we cancel your reservation where you are at fault, we reserve our legal rights in respect of your breach of contract. Where your stay had/has not yet commenced, the total payment made or to be made by you for such accommodation shall be deemed a cancellation charge and is not for any service.
Events outside our control
We may also cancel your reservation if an event outside of our control (including but not limited to industrial action, explosion, outbreak of disease, health and safety issues, fire, flooding, and failure of power and/or water supplies or emergency evacuation) means that we are unable to make your accommodation available to you. In this case, we will contact you to let you know as soon as possible and:
- if you have already paid for your accommodation, we will refund your payment to you; or
- if you have not yet paid for your accommodation, you will not have to make any payment to us.
Save as set out above, we will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that are caused by an event outside of our control. This does not affect your statutory rights.
Guests departing before their booked checkout date will be charged for the remaining days of the original reservation confirmation.
We reserve the right to:
- change your accommodation allocation at any point during your stay for any reason; or
- cancel any booking(s) due to health and safety concerns or full or partial closure of the property. In the event we have to cancel your booking(s), we will attempt to notify you and a full refund will be processed to the same debit/credit card, though it may take a few days for the funds to reach your account.
4. Registration
In observation of the application of the laws and regulations where we operate, Customers may be asked to fill out a police registration card on arrival at the property. For this purpose, Customers will be asked to provide identification so that a check can be made to decide if they need to complete the registration.
Our property has Internal Regulations for Customers (hereinafter House Rules) and You accept to be bound by and undertake to respect these regulations.
Our property offers WIFI access that allows you to connect to the internet. You undertake to ensure that computing resources made available by us are not used for any illegal purposes or in any way for reproduction, representation, provision or communication to the public work or object protected by copyright or related right such as texts, images photographs (and so on) without the authorization of the copyright holder when this authorization is required.
5. Your information
We keep your data safe and secure. We process personal data collected by us in connection with your use of our wireless network. Full details about how we use your data are set out in our Privacy Policy at https://www.palmcityresidences.com/contact-privacy-policy. When making a reservation, you consent (on your behalf and behalf of each member of your group) to such processing and you warrant that all information provided by you is accurate.
6. Occupancy
You must not exceed the maximum occupancy for the accommodation unit allocated to you. We reserve the right to conduct checks on occupancy. Occupancy is not transferable.
Children under 18 are not permitted to stay in the accommodation unless a parent or guardian is also staying with them in it. We reserve the right to request valid photographic proof of identity and age, so please bring this with you, otherwise where requested you will not be permitted to stay.
We do not have any restriction on check in or check out time.
On the agreed date of departure, you shall kindly vacate your apartment(s) and return the keys to Residential Services, or in the key-drop box provided. If the key is not returned by end of day on scheduled departure date, the Company shall charge the Customer for each additional day of delay until the key is returned.
Insofar as a parking space is provided to the Customer inside the property’s grounds or garages, this does not constitute a safekeeping agreement, even if a fee is exchanged. The property assumes no liability for loss of or damage to motor vehicles parked or manoeuvred inside the property, nor the contents thereof, excepting cases of intent or gross negligence.
7. Paying for your accommodation
If you have not paid for your accommodation and any extras added to your booking in full at the time you make your reservation, you will need to pay on the date of departure. If payment is not made on that date, the Company will charge the credit or debit card you used to secure your reservation.
Payment may be made by cash (with proof of identification) and credit/debit card (Visa and MasterCard). The expiry date of your debit/credit card must be later than the end of your stay. We do not accept personal cheques.
8. Our liability
We do not accept liability for death and personal injury unless arising from our gross negligence and/or wilful default or that of our employees and agents.
We do not accept liability for failure to meet any of our obligations where such failure is due to events beyond our reasonable control.
If we breach these terms and conditions for reasons within our control, we shall only be liable for losses that are direct losses and a reasonably foreseeable consequence of such breach.
Save as prohibited by applicable law, we shall not be liable whether in contract, tort (including negligence) or for breach of statutory duty or in any other way, for any indirect or consequential losses including:
- loss of income, sales or revenue;
- loss of business;
- business interruption;
- loss of profits or contracts;
- loss of anticipated savings;
- loss of data;
- loss of reputation and/or goodwill; or
- wasted management or office time.
Where we are liable to you (save as prohibited by applicable law) our maximum liability to you whether, in contract, tort (including negligence) or for breach of statutory duty shall in no event exceed the total annual rent (or less where entered for a period of less than one year) payable under your contract.
9. Settlement of disputes and applicable law
In the event of a dispute relating to these terms and conditions, You should first contact our Residential Services representative to attempt to resolve the dispute amicably.
These terms and conditions and any non-contractual obligations arising in connection with them are governed by the laws of the country where the property is located.
The courts of the country where the property is located have exclusive jurisdiction to determine any dispute arising in connection with these terms and conditions, including disputes relating to any non-contractual obligations.
10. Website information
While all reasonable efforts have been taken to ensure the accuracy of information on our website/s, we do not accept responsibility for errors or omissions and reserve the right to amend or cancel the arrangements features on our websites without notice. Please note that in certain circumstances, generic photographic images have been used to represent the general style of our property.
The content of the websites is our copyright and may not be copied, reproduced, published distributed or amended for any other purpose without our prior written consent.
Trademarks used on the websites are the property of the respective owners. Hyperlinks to third party websites are provided for your convenience. We shall not be held responsible for the content or use of third-party sites.
Palm City Ltd. reserves the right to modify these terms and conditions at any time and you should therefore check these each time you make a reservation. The terms and conditions applicable to your reservation will be in place on the date that you make your reservation.
11. Contact us
If you require further information or have any questions regarding our website or these terms and conditions, then please write to us at info@palmcityresidences.com